Insights:
Claims Transformation: How Certain Are We That We Are Solving the Right Problem? – Andy Stevenson challenges the industry to look beyond transformation for transformation’s sake and ensure claims teams are identifying the right problems before investing in solutions.

Interviews:
Stop Transforming for Transformation’s Sake – Award-winning business leader, speaker and adviser Hamish Taylor draws on lessons from across industries to explore how organisations can challenge established thinking and put customers at the heart of meaningful transformation.

Finding the Pressure Points in Claims – Julian Nicklin, Head of Claims Consulting at Gallagher Bassett, explores where claims leaders should look first to identify the pressure points affecting performance, efficiency and customer outcomes.

Editorial Board:
Our panel of industry experts explores the decisions that matter most across the claims journey, from FNOL, repairability and business interruption to customer outcomes, motor complexity, human judgement and digital transformation.

Features:
You Cannot Procure Your Way to Partnership – AX explores why genuine supplier partnerships require more than contracts and procurement, and how stronger relationships can create better outcomes across the claims ecosystem.

Smarter Decisions, Better Claims – I Love Claims examines how data, expertise and collaboration can support better decision-making as technology, vehicle complexity and customer expectations continue to reshape claims.

Just a Thought:
Claims Don’t Fail on Decisions. They Fail on Explanations. – Eddie Longworth considers why the way claims decisions are communicated can be just as important as the decisions themselves, particularly when it comes to customer trust and understanding.

WTF! What’s The Fraud?
Travel, Technology and the Battle Against Bogus Claims – Charles Taylor explores the changing face of travel insurance fraud, the role of technology and the importance of combining data, intelligence and human expertise to identify suspicious claims.

The Fraud Board:
Our panel of fraud experts examines how prevention can be designed into the claims journey, where AI should end and human judgement begin, and how hidden patterns in claims data can help strengthen the fight against fraud.

10 Minutes With…
A quick-fire conversation with one of the insurance industry’s leading voices, sharing their career experiences, perspectives on the market and a little about the person behind the professional.

Insur.Tech.Talk:
Chaired by Manjit Rana, Pavel Gertsberg of ClaimSorted, Roi Amir of Sprout.ai, Sasha Haco of Unitary and Karsten Ries of Onics explore how technology is influencing decisions across the claims journey, alongside insights from our Insur.Tech.Talk Editorial Board.