Insights:
The Fine Balance: Why Every Decision in Claims Carries More Weight Than Ever Before – David Williams explores the growing pressures shaping modern claims, from customer expectations and AI to operational resilience, and why finding the right balance has never been more important.

Interviews:
The Next Chapter for Claims – Martin Milliner, Chief Claims Transformation Officer at AXA Insurance UK, discusses why the industry must move beyond simply digitising legacy processes and embrace genuine transformation.

Balancing the Blueprint – Hannah Pinches, Motor Claims Director at Aviva, shares her perspective on designing a smarter, more connected claims journey that puts customer outcomes at the heart of innovation.

Editorial Board:
Our panel of industry experts explores the biggest challenges facing claims today, from evolving customer expectations and fraud prevention to collaboration, technology and the future of claims operations.

Features:
Connected Claims – Industry leaders examine where stronger collaboration between insurers, brokers and suppliers is creating better outcomes for customers and the wider claims ecosystem.

The Cost of Standing Still – Perspectives on why embracing change, innovation and operational transformation is essential as the claims landscape continues to evolve.

Just a Thought:
When the Cheapest Claim Becomes the Most Expensive – Eddie Longworth explores why focusing solely on claim cost can overlook the wider impact on customer experience, operational performance and long-term value.

WTF! What’s The Fraud?
Counter-fraud experts Bobby Gracey (Charles Taylor) and Pete Ward (Aviva) discuss the evolving fraud landscape, the opportunities and risks presented by AI, and why collaboration remains critical in tackling increasingly sophisticated fraud.

10 Minutes With…
A quick-fire conversation with one of the insurance industry’s leading voices, sharing their perspective on the market, emerging challenges and what lies ahead.

Insur.Tech.Talk Editorial Board:
Chaired by Manjit Rana, our panel of insurtech leaders explores how AI, automation, connected data and digital innovation are transforming insurance while ensuring people remain at the centre of progress.