Q. Do you think that the industry has changed since you started working in it? If so, how has it changed?
A. The introduction of technology has significantly changed the market landscape since I joined the industry. It has transformed how insurance is both distributed, purchased and serviced and in the main been very positive. Crucially, however, it has not replaced the relationship nature of our industry which remains its DNA in my opinion.
The introduction of technology has significantly changed the market landscape since I joined the industry. It has transformed how insurance is both distributed, purchased and serviced
Q. What has been the key positive or negative impact of change in your area of the market?
A. The successful introduction and growth of MGAs has positively contributed to all areas of the value chain from specialist products and expertise through to innovative claims solutions. This has ultimately enhanced the end consumer proposition, which is a key objective of our industry. Conversely, the withdrawal of capacity at short notice and collapse of unrated insurers is having a negative impact.
The successful introduction and growth of MGAs has positively contributed to all areas of the value chain from specialist products and expertise through to innovative claims solutions
Q. Who inspires you and why?
A. People who succeed despite adversity I find very inspiring. There are obviously some wellknown world names, but it shows overall that if you remain focused and determined, the sky’s the limit. Our industry also has many inspirational individuals, but I’d rather not embarrass them!
Q. Have you had/got a mentor? If so, what was the most valuable piece of advice they gave you?
A. I do not have a particular mentor but, using the football manager analogy, I’ve learnt and put into practice many of the experiences gained from working with various CEOs – they will know who they are.
Q. If you had to choose one other company to work for, who would it be any why?
A. I think working at Apple would be very exciting, where the culture is focused on challenging the status quo every day and never recognising boundaries.
Q. If you were not in your current position, what would you be doing?
A. Preferably managing Manchester United or playing drums for a super group! In all seriousness, our industry is both exciting and full of great people, so I’d still be involved in insurance somehow.
More on Mike Keating | MGAA
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