With international travel fully back on the agenda after COVID-19, Charles Taylor Assistance, part of the Charles Taylor Group, reports that its development of digital end-to-end travel claims solutions is contributing to double-digit year-on-year business growth.

New digital claims propositions from the provider of claims, medical and security assistance, and travel risk management include a leading Electronic Notification of Loss (ENOL) platform for travel and international health claims. The propositions have attracted new business from both travel and international health insurers, and from wider insurance sectors, including aviation.

Charles Taylor Assistance’s straight through digital solutions also include partial and fully automated options tailored to insurers’ needs, changeable automated claims payment thresholds for claim surge flexibility, and interactive voice response technology to direct customers to exactly the right help.

To complement its digital solutions, the company has specialists available 24/7 to process immediate claims payments by phone and niche teams to provide ‘white-glove’ support for vulnerable customers and complex claims.

Charles Taylor Assistance Chief Executive Jody Baker comments, “After over 50 years of leading the way in travel claims management, we’re fully committed to continued commercial growth and to meeting the evolving needs of our global insurer clients and their customers.

“Today, our significant investment in straight through digital claims processing, combined with our extensive human expertise, enables us to offer insurers maximum agility, especially in the context of fluctuating claim volumes and claims surges. It also ensures that customers have maximum choice about how and when they submit claims and that they are fully supported throughout claims journeys.”

Charles Taylor Assistance has offices in the UK and Spain, supported by Charles Taylor Group’s presence in over 100 global locations.

Content provided by Charles Taylor Group.