In an exclusive interview with Modern Insurance Magazine, Lior Koskas – CEO at Digilog UK – and Alfred Gracias – Founder and CEO at DigitalT3 – sat down to discuss their new partnership, their hopes for the future, and the appeal of the US market.

Q. Let’s start by talking about DigitalT3! Who are you, what do you do, and how do you do it?

A. Alfred: At DigitalT3, we’re dedicated to connecting innovative and specialised technology solutions with the Fortune 2000 companies that need them. Our Digital Explorer programme is designed to identify and showcase the most promising Digital and AI products on the market, and we’re excited to announce that Digilog’s DiVA (Digital intelligence Voice Analysis) has been selected as one of our featured products for this year. Digilog’s DiVA offering will slot into the umbrella of products that we are able to offer to the US market, knowing that what they offer is tried and tested elsewhere in the world and destined to succeed.

Q. Lior, how do you expect this partnership with DigitalT3 to bring Digilog’s product offering to a broader audience?

A. Lior: Finding a way into the US market has been on our list of priorities for a while. We’ve been operating in the UK, South Africa, South America and Europe, and we naturally wanted to find the most suitable partner to help us achieve a breakthrough in the States.

At Digilog, collaborating with partners is one of our key strategies, and DigitalT3 presented the best package offering for us in terms of enabling that collaboration on the other side of the Atlantic. We’ve built a great rapport with Alfred and the team; they have strong connections and a great infrastructure through how they represent other similar technologies. They also have a fantastic reputation, so it’s a perfect fit for us and a brilliant opportunity to bring DiVA to a fresh, new audience.

Q. So, what impact do you both expect this partnership to have on the fraud landscape in the US?

A. Alfred: The risk of fraud is a growing concern across the industry, from insurance claims to credit applications and talent acquisitions. In response, companies are seeking innovative solutions to mitigate this risk, and DiVA offers a cutting-edge solution to detect, prevent and respond to these fraudulent activities. I expect the fraud landscape in the US to respond well to this offering, particularly when it comes to safeguarding reputations and streamlining processes using DiVA as guidance tool to enable better decision making.

Lior: We also know that the US market is very open to this type of technology. DiVA’s ability to validate information can be applied to many different contexts in the States, but the US market seems to be a little bit behind the UK in terms of platform solutions and technologies. On the other hand, the appetite is there. The US are explorative and forward thinking; technology is always something that the market in the US want to consider, and their approach tends to be much less conservative. So, there’s definitely a real chance to make an impact with DiVA by finding the right partner and capitalising on this window of opportunity!

Q. What other results might come about as a consequence?

A. Alfred: Of course, the immediate goal is to land our first big client and create a splash! As Lior mentioned, there’s a clear gap in the market for this kind of focused technology solution, and we’re likely to uncover new industry use-cases as part of this exploratory enterprise. We’re definitely starting to see the consequences of DiVA propagating other industries; firms are starting to consider how voice validation technology can apply to their own world, which is great to see! It’s a really versatile technology and offers huge scope for many different industries, making this a key reason why our partnership with Digilog is so exciting.

Lior: Exactly! What we bring to the table is unique because it still involves the human element. There’s a place for AI, but DiVA is never going to be powered solely by computers. It’s a combination of human input and technology, which is absolutely the right way to operate – at least for the time being. The human aspect keeps the integrity of DiVA in check; it makes the technology more accurate and robust, but it also keeps the customer calm and reassured, especially in a world where privacy and data protection is so important.

Be sure to pick up the most recent issue of Modern Insurance Magazine for more insights!