Modern Insurance Magazine


Abacai selects Redde group of companies as part of Redde Northgate to provide claims services


Abacai selects Redde group of companies as part of Redde Northgate to provide claims services

Back to Listings

Redde’s group of companies claims solution is a best-in-class modular proposition, that delivers services through the integration of group companies Auxillis, FMG and New Law. Spanning the entire vehicle lifecycle – across motor claims, repair, mobility and legal services – it has been instrumental in Abacai, the UK motor market’s next-gen insurance distributor and underwriter, awarding the contract to provide their unique claims management solution.

The tailormade service seamlessly brings together specialist services from FMG, Auxillis and New Law to create a ‘total claims service’, one which promises simplicity, customer focus and claims cost control for Abacai’s motor insurance customers.

The Abacai group of companies operate in the non-standard, short-term, and prime segments of the UK motor market, including the digital car insurer Boom, and Gibraltar-based motor insurer, Mulsanne Insurance.

The claims solution proposition delivered by the FMG, Auxillis and New Law operations, all part of FTSE 250 Redde Northgate – the UK’s leading supplier of integrated mobility solutions businesses – provides insurers with claims and mobility solutions through a wholly owned and combined supply chain, a single supplier relationship with one technology platform.

When motor incidents occur, Abacai’s customers will contact the claims solution Centre of Excellence, where intelligent systems will mobilise simultaneous repair, mobility and legal services workflows across the supply chain.

Claims management experts FMG will manage FNOL, fault repair and downtime management, third party intervention and vehicle recovery, with in-house automotive engineers independently assessing every repair. Accident management support specialists Auxillis will coordinate all mobility for policy holders in both fault and non-fault solutions as well as third party hires, with replacement vehicle options spanning 60 vehicle classes, and credit repair for non-fault parties. New Law solicitors will offer injured claimants’ personal injury and legal support.

Sarah Whitehouse, CEO of Key Claims at Abacai, said:

“We conducted an extensive tender process to select the right partner to fulfil our claim support needs, and were impressed with the all-encompassing Redde Claims Solution delivered by Auxillis, FMG and New Law and the efficiency it promises.

Whilst our main focus is controlling claims costs, we also sought simplicity for our clients with easy access to best-in-class suppliers and customisation when they need it. The future of claims management is seamless, streamlined and frictionless, and we look forward to introducing this forward-thinking solution to our clients.”

Andrew Chandler, Sales Director, Redde group companies, said:

“Our proposition brings unrivalled assets, knowledge and expertise together to create simple claims journeys for insurers and customers, with seamless integrated service delivery, one point of customer contact, and single provider management. We’re delighted with this opportunity to create the perfect customer journey for Abacai’s clients. We have worked closely with Abacai to combine and configure a range of our services on a modular basis to precisely deliver the high-quality service and customer experience they require.”

 Content provided by FMG Repair Services