AICL Insurance has appointed claims management specialist FMG to provide a comprehensive repair management solution for its motor insurance customers, encompassing the brands of Saga, RAC & The AA.

The UK-wide repair solution is underpinned by FMG’s expert in-house engineers to provide AICL customers with peace of mind that every repair is independently assessed against stringent quality standards and the latest repair techniques. The all-encompassing solution includes services such as Total Loss management, customer liaison and digital omni-channel customer updates.

When customers report a motor claim to AICL, FMG’s intelligent systems carefully triage the claim, triggering repair and resolution workflows accordingly through cloud-based technology. Customers can view, manage and control aspects of their claim at any time they wish using FMG Connect, FMG’s middleware self-serve online platform.

Kerrie Anderson, Claims Director at Saga Insurance said:

“Outsourcing our repair management solution is a significant step-change for Saga. We believe the partnership will bring the ‘best of both’ to our customers; the trusted, personalised and intelligent service that the Saga brand has prided itself on for over 70 years, and the sleek and intuitive proactive claims journey that the FMG brand is synonymous with.

The FMG solution will allow us to focus on our core activities, whilst reaping the benefits of partnering with a first-class outsourced repair management business, all the time confident in the knowledge that our customers have access to FMG’s efficient, innovative and robust solutions, including their comprehensive range of digital and human engagement platforms to satisfy all preferences.”

FMG’s nationwide network of owned and managed vehicle repairers reduce vehicle off road (VOR) time to a minimum, with a range of high-quality repair options available including one-day, mobile and traditional bodyshop repair. Full connectivity and technological integration between FMG and its repairers provides all parties, including the customer, with a real-time view of all the relevant claims and repair information. All repairs are certified to the BS10125 standard with FMG’s in-house engineers monitoring repair methods, costs and downtime on each customer’s behalf.

Andrew Chandler, Sales Director at FMG, said:

“Securing this partnership with one of the UK’s most recognised and trusted brands is another significant achievement for FMG and another opportunity to deliver a customer solution based on our client’s own philosophy. Saga is recognised for its exceptional standards of service, and we’re proud to seamlessly integrate our repair management solution to provide customers with the ultimate reassurance of a professional, proactive, premium-quality repair experience.

Central to our proposition is a strong, reliable and sustainable supply chain, which supports delivery of services to the highest standards. Our intuitive digital processes streamline and automate behind the scenes, and we’ve taken time to carefully understand where technology will deliver best value, recognise where people will, and understand Saga’s customers’ preferences to ensure we provide the most robust support.”

Content provided by FMG.