Digilog UK are delighted to have deployed their Digital intelligent Voice Analysis (DiVA) technology with QuestGates, the UK’s largest independently owned loss adjusting company.

Both Digilog and QuestGates are aligned in the philosophy to provide claims related solutions in areas where the highest levels of customer service alongside technical expertise are paramount.

Operating throughout the UK and Ireland, QuestGates are also the UK and Ireland’s partner of Loss Adjusters, with access to the highest quality loss adjusting expertise in over 300 offices across 140 countries worldwide.

Gary Woodhall, Divisional Director Motor Investigations at QuestGates, commented:

“We are keen to explore Digilog’s innovative technology to best support our unique methods of investigation. We strive to investigate and validate all claims in a timely and cost-effective manner in order to get the best results for our insurer clients. The introduction of voice analytics merely strengthens our offering and we are excited at the value Digilog can add.”

Lior Koskas, CEO of Digilog UK, commented:

“We are delighted to welcome QuestGates to our growing client portfolio. Introducing new technologies to effectively validate claims on behalf of insurer clients requires a sense of innovation and an appetite to constantly pursue ways and means of improving efficiency and process, all the while protecting valuable and genuine customers.

We are confident that working with the team at QuestGates will contribute to their fraud detection capabilities, as well as the overall customer journey and experience of their genuine customers.”

Content provided by Digilog UK.