Digital intelligence Voice Analysis, in short DiVA, is the latest innovative approach from Digilog utilising voice data for risk assessment whilst incorporating machine learning capabilities.
DiVA can be utilised wherever there is a need to validate information within a conversation, be it on the telephone or via video link. Various financial services & other organisations have all seen improvements in performance and results through implementation of Digilog’s ground-breaking technology alongside their existing processes.
But “How exactly does it work?” we hear you say… The DiVA Core™ Technology creates reference points within the voice spectrum to identify an individual’s unique ‘voice pattern’ by validating known key facts. Alongside trained operator input, the technology creates a ‘baseline’ during the conversation and acceptable parameters are then generated each side of this baseline. DiVA will analyse responses and a voice pattern that matches the baseline, will display a Low Risk message. However, when the parameters are breached, a High-Risk message, with an audible alert, indicates a
potential intention to deceive.
Digilog have in 2021 introduced Machine Learning, an application of Artificial Intelligence (AI) that provides DiVA with the ability to automatically learn and improve from experience without being explicitly programmed and using its unique server-based database. This delivers faster, more accurate results across the business. Combining Machine Learning with AI and sophisticated technologies can make it even more effective in processing large volumes of calls. What’s more, the technology is not limited to analysing specific language or accents, and can easily be integrated with no restriction on geographical location, home or office based.
To learn more about Digilog and DiVA visit our new website @ www.digiloguk.com