The e2e Total Loss Vehicle Management Network is made up of a diverse range of independent, innovative vehicle recycling and salvage firms, operating collaboratively and united behind market leading service standards against which they are audited. The ‘Meet the e2e Network Members’ blog has been developed to shine a light on the infrastructure, operational capabilities, knowledge and expertise embedded in the network, demonstrating the progressive culture inherent in its members.
DLH Autorecyclers Ltd [DLH] has two sites in north Norfolk and is managed by Dave and Jo Horsnell. Established for 29 years, the business expanded from its start-up, two-acre site in a semi-rural location in Happisburgh. In 2012, a second, main three-acre site was established from the ground up, on a nearby industrial estate in North Walsham. This second location encompasses a 90% impermeable surface and offers scope for future expansion. Both sites are fully licenced Authorised Treatment Facilities.
The majority of processing for end-of-life vehicles is handled on the main site. DLH maintains an efficient and environmentally friendly depollution and recycling process, which sees it exceed the 95% per vehicle recycling target set by the Environment Agency. The original site is primarily used for vehicle and reclaimed parts storage. DLH Autorecyclers also has a sister company, DLH AutoCentre, which offers full garage services – including MOTs – to businesses and consumers in the region. The AutoCentre promotes and encourages the use of reclaimed parts in vehicle maintenance and repairs for its customers.
Salvage collection and salvage re-sale through the SalvageMarket online auction are the primary services offered by the business, together with the provision of quality graded, warranty assured reclaimed parts to the insurance repair market, trade, and consumer customers. DLH is accredited to the VRA UK Standard for Reclaimed Parts. The company operates throughout Norfolk and Suffolk, covering parts of Lincolnshire and Cambridgeshire as well. Equipped to accommodate the rural nature of its operating areas, the recovery fleet includes two-car carriers, enabling staff to collect vehicles where access for large transporters is difficult. Two new multi-car transporters were added to the fleet in 2020 and 2021, while 2023 has seen the introduction of an articulated multi-car transporter, capable of transporting larger and heavier vehicles. Two parts delivery vans service regional customers with door-to-door delivery of reclaimed parts, ensuring care during transit so that parts arrive in the condition expected by the customer.
Investment in the business is an ongoing, strategic commitment for DLH. They have recently had plans approved by Norfolk County Council for a new electric vehicle processing area, with adjoining offices and new customer reception. Work will start early in 2024. The progressive management team sees the electrification of vehicles as a growth opportunity, and staff training in the management of electric vehicles has been completed. At the same time, the 2030 ban on the sale of new diesel and petrol vehicles represents continued growth in demand for reclaimed parts. New parts warehousing has been erected to meet this demand, and investment in inventory software has taken place to make the ordering process more streamlined.
Nearly 30 years of recycling means that the DLH business culture is built on environmentally friendly principles. As part of its membership of the e2e network, DLH has committed to the network’s Sustain360 ESG policy. This will see DLH work towards a 42% reduction in carbon emissions by 2030, zero waste to landfill by 2030, and Net Zero by 2050.
DLH sees membership of the e2e network bringing together like minded, progressive businesses who can collectively help to shape the future of the salvage and auto recycling market, to the overall benefit of customers and the environment.
Content provided by e2e Total Loss Vehicle Management.